RETURNS
The following is Local CPAP’s policy for Returns and Warranties:
Auto and Continuous Positive Airway Pressure (APAP & CPAP) Devices: Local CPAP offers a 7 Day return on CPAP and Auto CPAP devices. If the returned unit passes inspection and is in the same brand new working condition without any scratches and any smell of cigarette, cigar or home odors, then the purchaser will receive a refund of the purchase price minus a $100 restocking charge. The refund will be issued in the form of a company check that will be mailed to the purchaser within 15 days of receiving the returned device. Shipping costs to and from the purchaser are not covered or refundable. The purchaser must contact Local CPAP by mail, fax or the form below by the 7th day from the date of purchase to explain that they are returning the purchased device. The purchaser is responsible for shipping the device back to Local CPAP. Packages must be sent “signature required”, which will verify our receipt of the returned item. The device being returned to Local CPAP must arrive no later than 10 days from the purchase date.
Local CPAP will honor the manufacturer’s warranty on these devices. If possible, we will send a replacement device back to the purchaser, once the original device still under warranty, has been received.
Bi-Level Positive Airway Pressure (BiPAP, VPAP & ASV) Devices: Local CPAP does not offer any returns on Bi-Level Positive Airway Pressure (BiPAP, VPAP & ASV) Devices. If the devices are faulty, they can be returned and a replacement will be sent back to the purchaser.
Local CPAP will honor the manufacturer’s warranty on these devices. If possible, we will send a replacement device back to the purchaser, once the original device still under warranty, has been received.
CPAP Mask Interfaces: Local CPAP offers a 30 Day Return Policy on any unopened CPAP Mask Systems. The returned Mask Systems are subject to a 20% restocking charge.
Local CPAP offers a 7 Day, one-time exchange on CPAP Mask Interfaces. The purchaser must contact Local CPAP by mail or fax by the 7th day from the date of purchase to explain that they are returning the purchased mask system. The purchaser is responsible for shipping the mask system back to Local CPAP and making sure the package is sent with “signature required”. The purchaser must ship back the mask system to Local CPAP, and it must arrive no later than 10 days from the purchase date. Once the mask system is received by Local CPAP, another brand, style or size mask will be shipped back to the purchaser. We will allow the purchaser to exchange a single mask. Local CPAP does not offer an exchange if the replacement mask does not satisfy the purchaser.
Local CPAP offers a 30 Day warranty against manufacturer defects, but there is no warranty for mask wear and tear.